FAQs

  • Why choosing us ? 

1.All our products are made by high quality material, and 100% same as our website pictures;
2 We are providing creative design and professional service for our customers;
3 We offer competitive price and on- time delivery;

  • Shipping Policy 

We ship items by DHL/FEDEX/UPS/EMS/Hong Kong EMS/, You can specifying freight forwarders.
Before you pay, please make sure your address and contact number information is right.
Items will be shipped within 3 business days. Sometimes the date will be delayed due to a shortage, however we will inform you on time.

  • Cancellation Policy
  1.  unpaid order: could be cancelled within 2-3 days. 
  2. paid less than 3 days, 65% cost of dress and shipping cost could be returned,
  3. paid at 3-20 days, 35% cost of dress and shipping cost could be returned.
  4. dress has sent, can't return the payment to you.

 

  • International taxes

Most buyers from Unite States no need to pay customs taxes, But buyers from other countries need to pay taxes, but general speaking, we just wrote less price on the invoice, then you pay less customs taxes. 
Please take note that it's express collection charges for customs tax, it's not shipping cost, all shipping cost has been paid by us already. 
Because of taxes, if customers refuse to receive them, we can't send full payment back, it will also cause us extra taxes again if goods returned.

 

The store payment process is powered by PayPal, one of the most trusted online payment solutions on the web. Because of this, store has all the same securities and payment fraud protection as these leading payment processors. 

  •  Feedback 

Customer satisfaction is very important to us. If you are satisfied with the items you ordered, please leave feedback. If you are not satisfied with the items you ordered, please contact us before leaving negative feedback.

Still not getting your answers? Email us anytime at berryeraofficial@outlook.com

★ Reviews

Let customs speak for us

51 reviews
84%
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Beautiful

This dress is flawless. Everything I wanted and more. If you want the buttons be sure to ask!! They were very lovely and kept me updated through the process. I was sketched out because I wasn’t sure of the site’s legitimacy but I was pleasantly impressed.

Loved it!

The gown was and still stunning. I loved the design and fit. I received lots of very good compliments Thank you so very much!

Dress

We received the dress we had made to specific measurements. I have to say that Berryera has done a wonderful job. We could not be happier with this dress. It is Beautiful!!!

Dress review

Love the dress fit perfectly, definitely would recommend.

Beautiful and Elegant

I was hesitant about ordering a dress from an online site but this dress is absolutely gorgeous and met all of my expectations. I special ordered my size and also had the train extended. I had to have it altered slightly so that the train would clip up because it was very long, but all together what I spent is nothing compared to a bridal shop. This dress is beautiful and the material is heavy and not cheaply made. The shipping was also extremely quick especially for a special made order. I was not charged extra for the train being extended either. Excellent customer service and amazing results. I cannot wait for my big day. Thank you Berryera.